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    Mark Daskin S. Service Science m g subramanian annaswamy retrial queueing system with priority services Mark Daskin S. Service Science купить
    Mark Daskin S. Service Science
    9660.97 Руб
      Катушка безынерционная Stinger Priority, Размер:2000 | Лес.: 0.16мм/125м | Вес:240 г. | ( 7+1 ) | 5,2:1 m g subramanian annaswamy retrial queueing system with priority services Катушка безынерционная Stinger Priority, Размер:2000 | Лес.: 0.16мм/125м | Вес:240 г. | ( 7+1 ) | 5,2:1 купить
      Катушка безынерционная Stinger Priority, Размер:2000 | Лес.: 0.16мм/125м | Вес:240 г. | ( 7+1 ) | 5,2:1
      3470 Руб
        Oliver Ibe C. Fundamentals of Stochastic Networks m g subramanian annaswamy retrial queueing system with priority services Oliver Ibe C. Fundamentals of Stochastic Networks купить
        Oliver Ibe C. Fundamentals of Stochastic Networks
        8866.08 Руб
        A comprehensive treatment on the use of quantitative modeling for decision making and best practices in the service industries Making up a significant part of the world economy, the service sector is a rapidly evolving field that is relied on to dictate the public's satisfaction and success in various areas of everyday life, from banking and communications to education and healthcare. Service Science provides managers and students of the service industries with the quantitative skills necessary to model key decisions and performance metrics associated with services, including the management of resources, distribution of goods and services to customers, and the analysis and design of queueing systems. The book begins with a brief introduction to the service sector followed by an introduction to optimization and queueing modeling, providing the methodological background needed to analyze service systems. Subsequent chapters present specific topics within service operations management, including: Location modeling and districting Resource allocation problems Short- and long-term workforce management Priority services, call center design, and customer scheduling Inventory modeling Vehicle routing The author's own specialized software packages for location modeling, network optimization, and time-dependent queueing are utilized throughout the book, showing readers how to solve a variety of problems associated with service industries. These programs are freely available on the book's related web site along with detailed appendices and online spreadsheets that accompany the book's «How to Do It in Excel» sections, allowing readers to work hands-on with the presented techniques. Extensively class-tested to ensure a comprehensive presentation, Service Science is an excellent book for industrial engineering and management courses on service operations at the upper-undergraduate and graduate levels. The book also serves as a reference for researchers in the fields of business, management science, operations research, engineering, and economics. This book was named the 2010 Joint Publishers Book of the Year by the Institute of Industrial Engineers.

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